Facebook Loyalty

Product Design Intern

June – August 2020

Enable consumers and small business owners to manage their loyalty programs on Facebook Shops.

Facebook

Overview

In June 2020, I joined the Promotional Tools team as a product design intern. The Promotional Tools team owns the loyalty experience for Facebook. At Facebook, I worked on B2B and B2C experiences in collaboration with engineers, a content strategist, a researcher, a product manager, and other product designers.

As the work I’ve done has not been made public at the moment, I’m unable to disclose more information regarding my work.

Reflection

I was initially placed in the Seattle area but due to COVID-19, I worked remotely from Vancouver, Canada. Even though this wasn't the internship that I imagined, I still learned a lot, even working from my bedroom.

The biggest takeaway for me was to communicate with my cross-functional partners as early and frequently as I could. This enabled me to iterate, iterate, and iterate some more while receiving feedback with insights and perspectives outside of my own knowledge and background.

Thank you LaTiesha, Vincent, Prashant, Katie, Liz, Kevin, Michelle, Dale, Eric, Evan, Jenny, Gabriel, Aron, Cyrus, and many more.

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